[BUG] How to Keep the online stattus for the Client

[niliangwen]

OpenIM Server Version

3.8.3

Operating System and CPU Architecture

Linux (AMD)

Deployment Method

Source Code Deployment

Bug Description and Steps to Reproduce

After deployment, Everything seem to OK, The andriod clinet work normal.
But several hours later, client A can't call client B online, the status of the clientB seems is online, But have to relogin to work.

Screenshots Link

No response

[skiffer-git]

Are you referring to the issue of audio and video calls?

[skiffer-git]

To solve this issue, you need to integrate offline push notifications into your system.

[niliangwen]

pls tell me how to integrate the offline push notification, thank you.

[dsx137]

For Android, offline push needs to be configured on both the OpenIM server side and the Android client side.

1. Server side

Configure openim-push.yml and enable one push provider, for example getui or fcm.

For example:

enable: fcm

fcm:
  filePath: ./your-fcm-service-account.json
  authURL:

or for GeTui:

enable: getui

getui:
  pushUrl: https://restapi.getui.com/v2/$appId
  masterSecret:
  appKey:
  intent:
  channelID:
  channelName:

Official doc:
https://docs.openim.io/guides/solution/offlinePush

2. Android side

If you use the OpenIM Android demo, switch to the corresponding push variant:

• GetuiDebug / GetuiRelease for GeTui
• FCMDebug / FCMRelease for Firebase FCM

Then configure the vendor push credentials.

Android demo config:
https://github.com/openimsdk/open-im-android-demo/blob/main/CONFIGKEY.md

3. If using FCM

After getting the Firebase token on Android, call updateFcmToken:

OIMManager.getInstance().updateFcmToken(fcmToken, expireTime, successCallback, failureCallback);

Doc:
https://docs.openim.io/sdks/api/third/updateFcmToken

4. When sending the call invite/signaling message

Make sure the message carries offlinePushInfo, for example title/desc, and make sure it is not sent as online-only or no-offline-push.

OfflinePushInfo doc:
https://docs.openim.io/sdks/class/message/offlinePushInfo

Also make sure the Android signaling listener is set before login:

OpenIMClient.getInstance().signalingManager.setSignalingListener(new OnSignalingListener() {});

Android quickstart:
https://docs.openim.io/sdks/quickstart/android

LiveKit only handles the media room. Offline push is needed to wake/notify the Android app when the call invite cannot be delivered through the long connection.