EventPulse Serverless

Omnichannel serverless sample for Freshdesk, Freshservice, Freshchat, and Freshcaller. EventPulse wires lifecycle hooks, scheduled jobs, external webhooks, and product events into a shared $db event log with a minimal Crayons v4 dev UI.

Platform: 3.0 · FDK: 10.1.2 · Node: 24.11.0 · UI: Crayons v4

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What this sample demonstrates

Capability	Where
onAppInstall / afterAppUpdate / onAppUninstall	server/server.js — schedule + webhook setup, renderData error paths
onScheduledEvent	$request.invokeTemplate('listTickets' | 'healthCheck') + $db.update
onExternalEvent	Webhook payload logged to $db
$request.invokeTemplate	config/requests.json — listTickets, getTicket, healthCheck
$db.set / get / update / delete	Install meta + server/lib/event-log.js
onTicketCreate	Freshdesk + Freshservice — API probe + KV audit
Product events (multi-module)	Agent, company, conversation, call events
Dev UI	Full-page app + ticket sidebar — getEventLog SMI

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Modules and events

Module	Product	Events
common	All	onAppInstall, afterAppUpdate, onAppUninstall, onScheduledEvent, onExternalEvent
support_ticket	Freshdesk	onTicketCreate, onConversationCreate
service_ticket	Freshservice	onTicketCreate, onConversationCreate
support_agent	Freshdesk	onAgentCreate
support_company	Freshdesk	onCompanyCreate
chat_conversation	Freshchat / Suite	onConversationCreate
call	Freshcaller / Suite	onCallCreate

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Setup

git clone https://github.com/freshworks-developers/serverless-app-samples.git
cd serverless-app-samples
fdk validate
fdk run

Install with ?dev=true, optionally set Freshdesk subdomain + API key in iparams, then open EventPulse from the Apps menu or ticket sidebar.

fdk pack

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Project structure

.
├── manifest.json
├── config/
│   ├── iparams.json
│   └── requests.json
├── server/
│   ├── server.js
│   ├── lib/event-log.js
│   └── test_data/
├── app/
│   ├── index.html
│   ├── scripts/app.js
│   └── styles/
├── README.md
└── USECASE.md

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Tech stack

• Platform: Freshworks Platform 3.0
• Runtime: Node.js 24.11.0 · FDK 10.1.2
• Storage: Serverless $db key-value
• UI: Crayons v4

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Resources

• Serverless apps
• Product events
• USECASE.md