Senior SaaS Operations Engineer focused on enterprise AI enablement, SaaS platforms, identity and access management, APIs, automation, and technical enablement.
I have 10+ years of experience supporting and scaling enterprise technology environments, with recent work centered on securely deploying and operating AI and SaaS platforms across complex organizations.
- Enterprise AI Enablement: Claude Enterprise, ChatGPT Enterprise, Google Gemini, Slack AI, Atlassian Rovo
- SaaS Administration: Google Workspace, Slack Enterprise Grid, Jira, Confluence, and other enterprise platforms
- Identity & Access: Okta, JumpCloud, SAML, SSO, SCIM, OAuth, MFA, RBAC, lifecycle management
- APIs & Integrations: Google Workspace APIs, GCP APIs, REST APIs, JSON, OAuth, authentication, scopes, permissions, and troubleshooting
- Automation: Okta Workflows, platform APIs, administrative workflows, and scripting
- Technical Enablement: Platform configuration, user provisioning, permissions, access troubleshooting, integrations, governance, and stakeholder enablement
In my current role at Fastly, I help enable and operate enterprise AI and SaaS platforms across the organization.
My work includes:
- Administering and governing Claude Enterprise, ChatGPT Enterprise, Google Gemini Enterprise, Slack AI, and Atlassian Rovo
- Configuring enterprise AI controls such as user access, spend limits, organization instructions, administrative policies, and managed application settings
- Managing SaaS environments including users, groups, RBAC, permissions, provisioning, SSO, SCIM, and application configuration
- Configuring and supporting Okta and JumpCloud applications, SSO integrations, SCIM provisioning, and identity lifecycle workflows
- Using Google Workspace APIs, GCP APIs, REST APIs, OAuth, and JSON for administration, integration, and troubleshooting
- Partnering with IT, Security, Legal, Compliance, Procurement, Engineering, vendors, and business stakeholders to evaluate, deploy, govern, and scale enterprise technology
A large part of my background is building and operating identity integrations across SaaS environments.
- SAML and SSO application integrations
- SCIM user and group provisioning
- Okta and JumpCloud application configuration
- RBAC groups and application access models
- OAuth integrations and permissions
- MFA and conditional access
- Joiner, mover, and leaver lifecycle workflows
- Access and provisioning troubleshooting
My API experience is primarily focused on enterprise SaaS administration and systems integration rather than backend application development.
I work with:
- Google Workspace APIs
- GCP APIs
- REST APIs
- JSON request and response structures
- OAuth 2.0 and API authentication
- Scopes, permissions, tokens, and service access
- API-driven administrative workflows
- Okta Workflows
- PowerShell and Terraform where appropriate for operational workflows and infrastructure changes
I am comfortable understanding API documentation, authentication models, endpoints, payloads, permissions, and troubleshooting integration issues. I continue to expand my scripting and infrastructure-as-code skills and frequently use AI-assisted development tools to accelerate technical work.
Before Fastly, I spent five years at Uplight as a Staff Systems Administrator, where I worked across enterprise SaaS, IAM, cloud access, migrations, automation, and infrastructure.
Selected experience includes:
- Enterprise migrations across Google Workspace, Slack, Microsoft 365, GitHub, Zoom, Dropbox, Box, and Asana
- Google Workspace Super Admin and enterprise collaboration administration
- SAML, SSO, SCIM, OAuth, and MFA integrations
- AWS IAM access management and Terraform-based IAM changes
- GitHub Enterprise OAuth configuration
- Google Cloud identity and project access management
- BetterCloud onboarding and offboarding automation
- Slack workspace migrations and enterprise administration
- SaaS licensing, vendor management, user access reviews, and security controls
Enterprise AI
Claude Enterprise · ChatGPT Enterprise · Google Gemini · Slack AI · Atlassian Rovo
Identity & SaaS
Okta · JumpCloud · Google Workspace · Slack Enterprise Grid · Jira · Confluence · Microsoft 365 · GitHub
APIs & Automation
Google Workspace APIs · GCP APIs · REST · JSON · OAuth 2.0 · Okta Workflows · PowerShell · Terraform · Bash · GAM
Cloud & Infrastructure
GCP · AWS · Azure · Cisco Meraki · OpenVPN · Zoom Rooms
- Okta Professional
- JumpCloud Core Certified
- Slack Certified Administrator
- CompTIA Network+
- BetterCloud SaaS Certified Administrator
- Automox Patch Management Certified
- Enterprise AI administration and governance
- API-driven SaaS automation
- IAM and cloud identity engineering
- OAuth and OIDC
- GCP security and IAM
- Terraform and infrastructure-as-code fundamentals
- AI-assisted software and automation development
Thanks for visiting. I'm always interested in enterprise AI, SaaS operations, IAM, automation, and the systems that make technology easier and safer to operate at scale.