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patch-my-pc-cloud/contacting-patch-my-pc-cloud-support.md

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@@ -5,33 +5,33 @@ If you encounter any issues with Patch My PC (PMPC) Cloud and need to contact us
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1. In the header area of the portal, click the "**?**" and select **Contact Support**.\
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![Clicking the question mark and selecting "Contact Support"](/_images/image-(766).png "Clicking the question mark and selecting Contact Support")
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<figure><img src="../.gitbook/assets/image (766).png" alt="Clicking the question mark and selecting &#x22;Contact Support&#x22;"><figcaption></figcaption></figure>
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The **Contact Support** dialog box appears.
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!["Contact Support" dialog box](/_images/image-(104).png "&#x22;Contact Support&#x22; dialog box")
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!["Contact Support" dialog box](../_images/image-\(104\).png)
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2. Verify that the **From** email address is valid, as this is the email address we will use to contact you.
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3. Select the relevant reason for contacting us from the **Subject** dropdown.
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!["Subject" dropdown](/_images/image-(2565).png "&#x22;Subject&#x22; dropdown")
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!["Subject" dropdown](../_images/image-\(2565\).png)
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4. Complete the **Description of Issue** field with as much relevant information as possible.
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![Complete the "Description" field](/_images/image-(106).png "Complete the &#x22;Description&#x22; field")
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![Complete the "Description" field](../_images/image-\(106\).png)
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5. Click **Attach File** and browse to and select a relevant file (such as a ZIP file of logs) that can help us.
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![Clicking "Attach File"](/_images/image-(107).png "Clicking &#x22;Attach File&#x22;")
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![Clicking "Attach File"](../_images/image-\(107\).png)
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6. Click **Send**
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![Clicking "Send"](/_images/image-(109).png "Clicking &#x22;Send&#x22;")
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![Clicking "Send"](../_images/image-\(109\).png)
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The **Message sent** notification is shown.
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![The "Message sent" notification is shown](/_images/image-(110).png "The &#x22;Message sent&#x22; notification is shown")
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![The "Message sent" notification is shown](../_images/image-\(110\).png)
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A Support Engineer will contact you at the provided email address as soon as possible.
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A Support Engineer will contact you at the provided email address as soon as possible.

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