ROADMAP.md

Roadmap

Project Overview

This project is a ticketing system API built with FastAPI. It provides functionalities for user registration, authentication, ticket management, and role-based access control.

Current Features

User Management

• User registration for regular users.
• User registration for admin users.
• User login and logout.
• Get current user information.

Ticket Management

• Create tickets (admin only).
• Get all tickets (admin only).

Authentication and Authorization

• Token-based authentication.
• Role-based access control (RBAC).
• Endpoints for all authenticated users.
• Endpoints for admin users only.

Partially Implemented

Ticket Management

• Get ticket by ID (currently implemented by subject).

Future Goals

User Management

• User profile management (e.g., update profile, change password).
• User deactivation and deletion.

Ticket Management

• Update ticket by ID.
• Delete ticket by ID.
• Assign ticket to a user.
• Get tickets assigned to a user.
• Add comments to tickets.

Notifications

• Email notifications for new tickets and updates.

Search and Filtering

• Search tickets by keyword.
• Filter tickets by status, priority, and assignee.

Dashboard

• A dashboard for users to view their tickets.
• A dashboard for admins to view all tickets and statistics.